Terms – B2B

Updated: March 2020

The seller is Indo Naturals AS, Solstubben 8, 1459 Nesodden, Norway, post@indonaturals.com, organization number: 922302936, and is hereinafter referred to as the seller / seller.


The buyer is the customer who takes the order and is hereinafter referred to as the buyer / buyer.



Prices are quoted in the price list. Price list changes may occur. Prices in the price list are excluding VAT.


Shipping costs

Shipping costs come in addition to the product price. Shipping costs are stated on the price list unless special agreements are entered into.



The agreement is binding on both parties once the buyer has sent his order to the seller.

However, the agreement is not binding if there is a typo or typo error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.



The seller may claim payment for the item from the time it is shipped from the seller to the buyer.

When paying by invoice, the invoice to the buyer is issued upon shipment of the item.

The payment deadline is stated on the invoice and is at least 14 days from receiving the goods.



The items are normally shipped within 2-3 days. It may happen that the warehouse is empty, then the buyer will be contacted.


Delivery is made when the buyer, or his representative, has taken over the goods.


If delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise agreed between the parties.


The goods must be checked within 24 hours after the buyer has received them. Deviations are reported to post@indonaturals.com.


The risk of the item

The risk of the goods passes to the buyer when he, or his representative, has the goods delivered.



All complaints concerning the goods must be made in writing promptly and never later than 8 days after the goods have been received. If the claim is for transport damage, the complaint must be made to the carrier at the time of receipt and must be documented by endorsement on the consignment note / document.



The seller only undertakes to replace the quantities which have been found to be defective.

The Seller is also not responsible for any loss or damage that may result from the product or its use.


Seller's rights in the event of Buyer's default

If the buyer fails to pay or fulfill the other obligations under the agreement or law and this is not due to the seller or circumstances on the part of the seller, the seller may, as the case may be, withhold the goods, demand fulfillment of the agreement, recover the goods from the buyer, demand the agreement canceled and demand compensation from the buyer. The seller may also, according to the circumstances, be able to claim interest on late payment, collection fees and a reasonable fee for uncollected goods.



The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to promote the claim.


Interest on late payment / collection fee

If the buyer fails to pay the purchase price under the agreement, the seller may claim interest on the purchase price in accordance with national laws. In the event of non-payment, the claim, after prior notice, can be sent to the Buyer can then be held liable for fees under the national laws.


Fee for uncollected unpaid goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer with a fee. The fee shall cover at most the seller's actual outlay to deliver the item to the buyer.

Sales and marketing

The products are only to be re-sold on the buyers own platform(s), including their own physical store, their own online platform, stalls they have at markets and similar. The buyers are not to re-sell the products on 3rd party platforms such as amazon, etsy, etc.


The products or the Indo Naturals brand should not be marketed in such a way that damages the Indo Naturals brand. This includes not communicating untruths to the customers about the products or the Indo Naturals model. If in doubt, see the product catalogue for information about products, brand and model, or contact Indo Naturals directly

©2020 by Indo Naturals AS

Org.no.: NO 922302936 


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